Jeetkhel app privacy policy

This Jeetkhel app privacy policy explains what information we collect, why we collect it, and how we protect it when you use our website and services. For the main product entry point, see the jeetkhel app download.

By accessing or using Jeetkhel, you agree to this policy. If you do not agree, please stop using the services.

Who we are and scope

This policy applies to information collected through Jeetkhel’s website, app (if available), customer support channels, and related services (together, the “Services”).

It covers personal data (information that can identify you directly or indirectly) and non-personal/aggregated data.

What data we collect

We may collect the following categories of information depending on how you use the Services:

• Identity and account details: name, date of birth/age confirmation, username, account identifiers.
• Contact information: email address, phone number (if provided), support communications.
• Verification and compliance data (KYC/AML): documents and details needed to verify identity and comply with legal obligations (for example, proof of identity/address where required).
• Payment and transaction data: deposit/withdrawal records, payment method metadata, transaction status, fraud-prevention signals. (We do not aim to store full card details where a payment provider can process them directly.)
• Usage and device data: IP address, device identifiers, device and browser type, operating system, app version, logs, crash reports, and diagnostic data.
• Gameplay and activity data: bets placed, game history, session times, responsible-gaming interactions.
• Cookie and tracking data: details described in the “Cookies” section below.

Data you provide vs. data collected automatically

Some information is provided directly by you (creating an account, contacting support). Other information is collected automatically (e.g., logs, cookies, device data) to operate, secure, and improve the Services.

How we use your data

We use personal data for purposes such as:

• Account creation and service delivery: create and manage your account, provide access to games and betting features, process transactions.
• Identity verification and compliance: meet regulatory and contractual obligations, including KYC/AML, fraud prevention, and responsible gaming checks.
• Security and integrity: detect suspicious activity, prevent abuse, protect accounts, investigate incidents.
• Customer support: respond to inquiries and troubleshoot issues via email or live chat.
• Service improvement: understand how the Services are used, fix bugs, improve performance and reliability.
• Legal and audit needs: comply with lawful requests, enforce terms, resolve disputes, maintain records.

Cookies and similar technologies

We use cookies and similar technologies (such as local storage, SDKs, and pixels where applicable) to operate the Services.

Common cookie categories include:

• Strictly necessary: required to provide core site/app functionality (e.g., session management, security).
• Performance/analytics: help us understand usage and improve performance (e.g., aggregated traffic patterns).
• Functionality: remember preferences (e.g., language or region).
• Advertising/marketing (if used): measure campaigns and deliver relevant offers where permitted.

You can control cookies through your browser or device settings. Disabling certain cookies may affect how the Services function.

Summary table: data categories and typical purpose

Data category	Examples	Typical purpose
Account & identity	name, DOB/age confirmation, username	account management, eligibility checks
Verification (KYC)	identity/address details (where required)	compliance, fraud prevention
Transaction data	deposits, withdrawals, payment status	processing payments, accounting, dispute handling
Device & usage	IP, device type, logs	security, troubleshooting, analytics

Legal bases (where applicable)

Depending on your jurisdiction, we may rely on one or more of the following legal bases to process your data:

• Performance of a contract: to provide the Services you request.
• Legal obligation: to comply with applicable laws and regulatory requirements.
• Legitimate interests: to secure and improve the Services, prevent fraud, and maintain platform integrity.
• Consent: for optional cookies or communications where consent is required (you can withdraw consent where applicable).

How we share data

We may share your information with:

• Service providers (processors): hosting, analytics, customer support tools, security providers, and payment processing partners, to the extent needed to run the Services.
• Compliance and verification partners: for identity checks, fraud prevention, and responsible gaming support where applicable.
• Authorities and legal recipients: regulators, law enforcement, courts, or other parties when required by law or to protect rights and safety.
• Corporate transactions: if the business is reorganized, merged, or sold, subject to appropriate safeguards.

We do not sell personal data in the ordinary meaning of “sell.” If you have jurisdiction-specific rights related to “sale” or “sharing,” contact us using the details below.

Data retention

We keep personal data only as long as necessary for the purposes described in this policy, including:

• maintaining your account,
• meeting legal and regulatory obligations (including financial, audit, and compliance requirements),
• resolving disputes and enforcing agreements,
• preventing fraud and abuse.

Retention periods may vary depending on the data type and applicable legal requirements.

Security practices

We use reasonable administrative, technical, and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. Examples may include access controls, encryption in transit where applicable, monitoring, and internal policies for handling sensitive information.

No system is 100% secure. You are responsible for keeping your login credentials confidential and notifying us promptly if you suspect unauthorized access.

Your rights

Depending on your location, you may have rights such as:

• Access: request a copy of the personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of data (subject to legal retention duties).
• Restriction or objection: limit or object to certain processing.
• Portability: receive certain data in a commonly used format.
• Withdraw consent: where processing is based on consent.
• Complaint: lodge a complaint with a relevant supervisory authority where available.

To exercise rights, contact us (see “Contact” below). We may need to verify your identity before fulfilling a request.

For practical guidance on account access and support, you can also visit the help page or review the terms and conditions.

International transfers

Your information may be processed in countries other than your own, depending on where our service providers operate. Where required, we use appropriate safeguards to protect personal data during cross-border transfers.

Children and age limits

The Services are intended for adults. If you are under the legal gambling age in your jurisdiction, you must not use the Services. If we learn that a minor has provided personal data, we will take steps to delete it and restrict access where appropriate.

Changes and contact

We may update this policy from time to time. The updated version will be posted on this page with a revised effective date (where applicable). Continued use of the Services after changes means you accept the updated policy.

For privacy questions or requests, contact:

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